Speaking & Media

I have had the fortunate experience of being invited to attend conferences and provide insight into different topics across different media.

Below would find some of the events or media which I have contributed to.

Video

BBC World – Getting your holiday gripes noticed

Press

Wired Magazine – Big brands want to be your friend on Twitter

Conferences

European Contact Centre Week (IQPC) – Dublin
Offshoring Conference – Cairo
Call Centre & Customer Management Conference (UBM) – Birmingham
CRM Summit (Gartner) – London
National Outsourcing Association Sourcing Summit (Market Force) – London
RightNow Technologies European User Conference – London
Global Sourcing Summit (EMRG) – London
Customer Experience (Telecommunications Executive Network) – London
Contact Centre Conference – Warsaw
Customer Experience Online – London
The Future Of Customer Service – (CSN)
Customer Experience Exchange – (IQPC)

Future Conferences

Customer Experience (Telecommunications Executive Network) – London

If you would like me to contribute to an article or attend a conference, you can contact me directly by completing the form below.

Subjects covered

Customer Services
Customer Experience
Contact Centres
Outsourcing
Social Media for use in Customer Services








Your Name (required)

     
Your Email (required)

     
Subject

     
Your Message

Rating: 0.0/10 (0 votes cast)

Get Shareaholic

Leave a Comment