About

Customer Futurology aims to be an enabler and discussion forum around the current and future issues surrounding the customer experience both online and offline.

I’m Paul Hopkins and I have developed Customer Futurology. I started Customer Futurology in 2010 but have been involved in the field of call centres, customer services and customer experience for over 14 years.

I have been fortunate enough to have worked for some very well known brands; ranging from online gaming to loyalty and travel.

I am a real person

I live between London and Berlin; so it goes without saying, I like travelling. In my spare time, I enjoy socialising, reading, swimming and cycling. (Not all at the same time)

Knowledge Sharing

I have contributed to many conferences around the world and enjoy sharing my knowledge with others to help them provide a better customer service to their customers.

If you wish to  contact me, I would be delighted to hear from you, you can contact me directly via the contact page.

Using the content

I am delighted that you may want to share some of the information on this site with other people. You are able to use the content under Creative Commons. Creative Commons licensing allows you to use the content; you will need to contact me first and also refer back to this site.

Disclosure

The views in this blog are mine and not the views of my employer and therefore my employer is not liable for any content, links or comments made on this site.

To fund the maintenance of this site, all book reviews are accompanied by affiliate links to Amazon.