http://www.customerfuturology.com Helping you engage, advise & support customers of tomorrow Sat, 19 Nov 2011 11:38:58 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.customerfuturology.com/customer-services-books/comment-page-1/#comment-4593 Chrissy Sat, 19 Nov 2011 11:38:58 +0000 http://www.customerfuturology.com/?page_id=5#comment-4593 These are great thoughts, and something I wish more businesses today paid attention to online. A customers complaint is not to be taken lightly, and in the age of twitter and facebook they can spread like wildfire. Maybe as more companies get burned be angry consumers they will learn to pay attention to negative reviews! These are great thoughts, and something I wish more businesses today paid attention to online. A customers complaint is not to be taken lightly, and in the age of twitter and facebook they can spread like wildfire. Maybe as more companies get burned be angry consumers they will learn to pay attention to negative reviews!

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