The Purple Goldfish Project was set up in 2009 by Stan Phelps to celebrate and spread the word of organisations that provide a great customer experience. As we come to the end of another year, I thought I would provide my Purple Goldfish of 2010.
Within my work, there are two organisations that have excelled and delivered two Purple Goldfish experiences (B2B can also deliver a great customer experience);
Matt and the team at Bold Chat in the US (who supply our live chat services) have gone above and beyond our expectations.
Robert and the team at Encoded in the UK, have not only made sure that we have had a great experience but also our customers.
On a personal level I would like to give a Purple Goldfish moment to my local sandwich bar near our offices in central London. The team at The Cinnamon Bar provide a great product and a highly personal service.
My final word of 2010
One of my mottos is that one should never stop learning. Throughout my travels this year I have met many great people, who have been willing to share their knowledge with me and I would like to thank you all for ensuring I continue to learn.
Here is to a great 2011 to all of you and your customers!
What is your Purple Goldfish?